乐播传媒app cares about all our Members. Our vision is a healthy life for every Texan. Our mission is to improve the health and well-being of underserved Texans by opening doors to health care and health-related social services.
The quality of our care and services is very important to 乐播传媒app, as is our Members鈥� safety. Our Quality Improvement Program uses things like quality scores, reports, and Member and Provider satisfaction surveys to see how we are doing.
The program鈥檚 overall objectives are to help us monitor and evaluate real-life opinions about our services and processes, and then use the results to make improvements in areas such as:
The CAHPS庐 survey asks about the health care you and your family are receiving from 乐播传媒app to help us understand:
乐播传媒app uses HEDIS庐 each year as a way to measure the quality of our care and services. These HEDIS庐 measures also show where plans can improve. 乐播传媒app鈥檚 strategic goal is to be better than 75 percent of other Medicaid health plans in the nation.
乐播传媒app offers many programs to make our care and services even better. These include:
H9826_IT_10045_092919_M Last updated聽October 27, 2020.
As a local nonprofit health plan, 乐播传媒app gives you plenty of reasons to join our 乐播传媒app. From the benefits and special programs we offer to the way our Member Services team helps you make the most of them, 乐播传媒app is always working life forward for you and your family.
鈥溊植ゴ絘pp is always there to answer my questions and help me and my family with our medical needs. I truly appreciate and value their customer support and service.鈥�
鈥� Cecily
Member of 乐播传媒app
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